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HELPOur eBooks Refund Policy
1. We are pleased to offer purchasers of eBooks from Shell Educational Publishing a 100% satisfaction guarantee for all digital goods purchased.
2. If you are not 100% satisfied with the digital goods you have purchased, you need only send an e-mail to: customerservice@seppub.com within 30 days of making your purchase. (Please note that refunds will not be issued for purchases made more than 30 days before.)
3. In the e-mail, list your order number and the reasons for your concern (e.g., file was damaged during download, file was incorrect book, you changed your mind, etc.) and what action you would like to see taken (e.g., different book, extended access to purchased files for downloading purposes, refund, etc.).
4. Whatever option you choose will be granted within 48 hours of receipt of the original e-mail.
5. Please note that all refunds issued by Shell Educational Publishing for the purchase of eBooks will be charged a per order processing fee of $3.95 or 10% of the total purchase (whichever is greater). If the order is less than $3.95, no refund will be issued.
6. No refunds will be provided for physical goods (e.g., CD-ROMs) that have already shipped. Refunds will not be provided for either the cost of the item or shipping costs.
7. We reserve the right to deny refund requests from any customers deemed to be abusing our refund policy.
If you have any questions or require further information, please contact:
- Customer Service Department, Shell Educational Publishing
- E-mail: customerservice@seppub.com
- Phone: 1-888-333-4551
- Fax: 1-888-877-7606
- 5301 Oceanus Drive
- Huntington Beach, CA, USA
- 92649-1030